tag:blogger.com,1999:blog-4150293287604789848.post3302876766950121283..comments2023-09-20T06:35:58.932-06:00Comments on CD's Bionic Ears: Phone call frustrations!CDMhttp://www.blogger.com/profile/09044710560923229179noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4150293287604789848.post-43066229738035359122009-03-12T08:59:00.000-06:002009-03-12T08:59:00.000-06:00I have been frustrated as well, but I just got the...I have been frustrated as well, but I just got the video phone that eliminates some of that. I ordered it from this web site www.crystalcleartec.acnrep.comChrishttps://www.blogger.com/profile/09176279624151031123noreply@blogger.comtag:blogger.com,1999:blog-4150293287604789848.post-88396677562030236892009-03-11T20:00:00.000-06:002009-03-11T20:00:00.000-06:00if the representative that was doing the research...if the representative that was doing the research was someone you spoke to in the past there should be a log of that call in the bcbs tracking notes some where. i imagine, if there is there would be a trail on those tracking note leading to someone else or to the person you are looking for. there are only a few titles in blue cross that do research. that's not to say there aren't a lot of people under those titles. in the end if you do find the tracking log it all stemmed from make sure to ask for the tracking number so you can always refer back to that. If you can remember the date you first called on this that would lead to that orginal person also.Anonymoushttps://www.blogger.com/profile/08664433562500410551noreply@blogger.com