Dilemma

After calling EqualityCare to discuss coverage for hearing aids, basically if I wanted to get a new hearing aid nowadays to replace my old one, I should have just requested the Otion Sumo hearing aid instead of Phonak sending back a replacement. So now I'm trying to get in contact with the audiology office again, and see if we can work something out. It wasn't a repair to my old hearing aid, it was fully replaced with a new Supero. Yes, it works, but sometimes I just wonder if another hearing aid might be better. So I'll call the office again in about half an hour or so (when they get done with lunch) and see if something can be worked out. My original Supero was already 6 years old when Telecoil went busted (and apparently Phonak couldn't fix it), so EqualityCare would have covered a new hearing aid to replace the old one (they will cover new hearing aids after the old one has been used for 5 years and the warranty has expired). The replacement Supero is technically a whole new hearing aid, right?


EDIT: called audiology back.. it's still the same old Supero, just has new parts. The way the audiologist said it this morning, I got confused. Mentioned that I would like to at least trial an Oticon hearing aid, yada yada. Yeah. Got that straightened out.