No luck with the FM today

Well, this morning was a mess with the FM.  Phonak sent the wrong receiver for my hearing aid (they sent the ML11i instead of the ML10i), and they also sent the SmartLink transmitter instead of the Inspiro.  They said the Smartlink is more sophisicated, and the Inspiro is old and outdated. Whichever, I can accept the Smartlink. 

We also tried getting the FM to work with the Neptune processor. No-go at all there.  We kept trying different things, audie even called Phonak for some support. Nada.  After the appointment (she kept the Smartlink, and I'll see her again Monday afternoon so we can be sure everything works with the proper receiver for my hearing aid).  I went home, and got out the old HandyMic transmitter and played with it to see if I could get the FM working with the Neptune. Again, nada.  What?!  I had it working in very late Oct./early Nov. when I tried it out with the T-Comm for the Neptune; plugged the MLx receiver into the Neptune controller, plugged transmitter into my iPod and music was flowing to my ear!  But today, I got absolutely nothing. So I'm wondering if there's something going on with the Neptune, at least with the controller.  I've taken the control off, put it back on and saw the green light flash saying it was synced to the Neptune, but I still was getting nothing. So I'm stumped.

I did email Allison about this, as well as the Wyo/Colo AB clinic specialist, see what they have to say.  Just weird.  If I end up just using the FM with the hearing aid only, and using the CI for hearing what's going around on around me in the classroom (like students saying something during a discussion or whichever), that might work too. But it would be nice to have the FM working for both ears.  Hmm......